What do our customers say about us?

The following are not fabricated in anyway. We can prove each and every one of these comments. PAK-N-GO Cruises and Tours' has "WOWED" customers with our attentive service, support and follow up to any questions. We have only included comments regarding our agency's service. Any comments pertaining to the Cruise Line or Ship are not included because we can't take credit for their service. We are proud of the job that we do and are not afraid to "toot our own horn."

"...everything was above my expectations. I would highly recommend you to others as a fabulous travel agent." - Melanie & Christopher

"I thought everything was great. PAK-N-GO did a tremendous job. - The arrangements, the ship, the terrific service that was provided by PAK-N-GO could not have been better. We had a great vacation." - Ena

"... Thanks for all your help we felt like you really cared that we would have a great time -- and we surely did!! I'm sure we'll be contacting you again when we're ready to vacation next time. Thanks again... The info you sent about points of interest & things to do on our own at the different ports was very helpful." - Jim & Elaine

"Your Service was excellent - We can't think of any improvements! --Thank you very much..." - Patrick & Ann

"Kris was on top of everything. He was able to help us when the cruise was cancelled and the rescheduling was painless... Thanks" - Michael & Rose

"Thank you so much for setting up our cruise for us... We had a wonderful honeymoon. Thanks again." - Kevin & Kristie

"Your service is excellent. Your knowledge & tips on traveling made our trip a very enjoyable experience. You really care about what you do, and it shows. The "Bon Voyage" gifts were greatly appreciated. I'm looking forward to booking another cruise with you, hopefully in the near future. Thanks for everything" - Gail & Russ

"I would like to add a Very Very Special Thank you - Your patience and help in choosing this Cruise will always be appreciated. I will always recommend (HIGHLY) PAK-N-GO to anyone who needs info on Cruising. Thank You! Thank You!" - Carol Ann

"Thank you!" - Mike

"Kris, I'm especially grateful for all of the exceptional efforts on your part to make our cruise a wonderful and memorable experience. Your "helpful hints," follow-up phone calls, and additional information were very helpful in preparation for our cruise - and shows your expertise which is most valuable to your success and great service. Thanks again." - Dee

"You did a wonderful job & we really appreciated being left in on a "deal" & the cabin upgrade." - Terri

"You are doing great. We appreciate your patience with our group's decision process and prompt phone, FAX or priority mail of information." - Phil & Charlotte

"... liked your knowledge / facts" - Joanne & Jesse

"Thanks you guys did a great job." - Al & Elease

"You did a great job. Can't think of any improvements." - Alvin & Evelyn

"Same Great Service...We had a great time! You and the Cruise Line did a great job!" - John & Jean

"Thank you for all of your help and Service" - Pam & Pete

"You and Maureen were helpful, concerned, thorough and efficient in making our cruise such a great experience. Also Carol & I would like to thank you for getting us the honeymoon package. It was certainly a wonderful "touch" to make our Valentine's day ever more special again. Thank you for all your work and hope to book with you again in the future." - Carol & Bill

"Your service was excellent. You did a great job!" - Velma

"Thank you for all of your help also for the Credit" - Viola

"You did a wonderful, fantastic job again. Really enjoyed our cruise! Thanks again for making all the arrangements." - Art and Carolyn

"We thoroughly enjoyed all the amenities - lovely hosts!" - Everett & Murial

"We were very pleased with your service & your hospitality." - Eleanor & Norman

"Kris - you did a great job! It was a wonderful experience..." - Rita

"To Kris & Maureen, Thanks to the greatest Cruise Directors in the world." - Card from a group we hosted signed by all.

"Exceeded our expectations... Kris & Maureen: Thank you sooooooo much... Made our trip "extra" special." - Terri & Ron

"If we plan another cruise (to the canal) we would give you our business." - Emil & Ona

"Thank you for all your help" - Ruth & Robert

"We were very satisfied with the service you provided" - George & Louise

" exceeded our last travel agent's efforts" - Patricia

"The 3 of us want to express our thanks for all that you did. You make great hosts and go out of your way for people. You made our cruise more enjoyable" - Donna, Rich & Eileen

"You're doing a great job" - Vin & Sue

"Thanks for helping us plan a fantastic honeymoon!" - John & Andrea

"Just a note to tell you how much I enjoyed being in your company on the cruise. Everyone in our group were a pleasure to be with. I told Charlie how well you took care of me and I'm looking forward to another trip with you in the near future. You are very good at what you're doing. Keep it up!" - Anita

"Everything worked out great!" - Vic & Anna

"You made our honeymoon wonderful. Thank you for the gift basket and all the work you did!!" - Mike & Marjorie

" did just fine and Thank you! For the Bon Voyage gift." - Edwin

"It would be hard to improve on an already excellent service!" - Geraldine

"I really appreciate the time you spent explaining everything to me. I had all my worries elevated." - Lauren

"Your Service was Excellent!" - Wanda & Bob

"Service was Excellent." - Judith

"You were more than helpful & considerate." - Marie Elena

"I was very satisfied with the service received by both PAK-N-GO & Costa... Thank you and hope to deal with you in the future." - Michelle & Sergio

"Thanks for the credit and for all your help and advice" - Dave & Cindy

"...we feel you did an excellent job." - Richard & Greta

We do get many more compliments verbally, but I think you get the idea about how great our customer service really is and how important you are. Our goal at PAK-N-GO Cruises and Tours is to providing caring exceptional customer service to everyone no exceptions.

Negative Comments?

Well date we have not received a negative comment from any customer regarding our service. The only negative comments we have received have been regarding the suppliers or services that are not provided by us, which is beyond our realm of control. Such services include transfers, tour operators, airlines and cruise lines. However we will follow up with any of those concerns and go to bat for you. In most cases we have helped our customers to satisfactorily resolve any problems with such suppliers.